Terms and conditions of sale

These General Terms and Conditions of Sale are valid exclusively between LA VENERANDA SOCIETA' AGRICOLA S.S. (Tax Code 94146580546 and VAT No. 03330290549), certified email veneranda@sicurezzapostale.it, represented by the legal representative pro tempore, with registered office at Località Montepennino, snc 06036 Montefalco (PG) Italy, hereinafter referred to as "the Seller" and any individual who makes purchases online on the website www.laveneranda.com, hereinafter referred to as ''Client''.

Every user browsing the site is invited to review these Terms and the Privacy Policy before completing a purchase order. Sending the online purchase order implies full acceptance of these general terms and conditions of sale and the Privacy Policy.

These conditions may be subject to changes. The date of their publication on the website is equivalent to the effective date. The user who continues to use the online trading platform after the publication of the changes accepts the new conditions without reservation.

These conditions govern purchases made on the website www.laveneranda.com In accordance with the provisions of the Consumer Code (Legislative Decree No. 206 of September 6, 2005, as amended), Legislative Decree No. 70 of April 9, 2003, as amended, and the rules of the Civil Code.

In the event that the person making purchases on the site requests the issuance of an invoice and/or is in any case not a “consumer or user” as defined in art. 3, paragraph 1, letter a) of the Consumer Code, the rules on withdrawal and warranty for defects referred to in arts. 8 and 9 of these Conditions shall not apply, nor, more generally, the provisions which pursuant to the same Consumer Code apply exclusively to “consumers”.

ART. 1 - DEFINITION OF CUSTOMER

The possibility to place an order for the products available on the website is allowed to individuals who: a) have the legal capacity to enter into binding agreements in compliance with applicable law; b) are of legal age; c) request delivery of the products within the territory served by the Seller, as specified on the website.

The Seller reserves the right to request from the Customer their personal details, e-mail address, delivery address, tax code, and other personal information. The user may not place orders on the site using the name or credentials of another person, unless expressly authorized by the rightful owner.

ART. 2 - SUBJECT OF THE CONTRACT

Through this electronic commerce contract, the Seller sells and the Customer purchases remotely, via telematic means, the goods and services listed on the website. www.laveneranda.com

ART. 3 - ONLINE SALE REGULATION

The sales contract is concluded exclusively through telematic means. The Customer must formalize their acceptance by registering on the website, creating their own account, and filling out the electronic order form. The submission of the order is confirmed through adherence, after viewing a web page summarizing the order, which includes the details of the ordering party and the order, the price of the products, shipping costs and any additional charges, payment methods and terms, delivery address, delivery times, and the existence of the right of withdrawal.

Once the order has been submitted, the Customer will receive a confirmation email of receipt, which does not imply acceptance of the order by the Seller. The Customer is required to verify the accuracy of the contained data and promptly communicate any corrections to the e-mail address info@laveneranda.com.

The acceptance of the order and the conclusion of the contract will be perfected with the sending by the Seller of a subsequent confirmation and acceptance e-mail.

ART. 4 - PAYMENTS

Every payment can only be made through the payment methods available on the website. Communications related to the payment and the data provided by the Customer take place on dedicated protected lines.

ART. 5 - REIMBURSEMENTS

The refund will be made in case of subsequent unavailability of the goods or in other cases provided for by this contract.

If you withdraw from this contract, all payments made will be refunded, excluding delivery costs (except for additional costs resulting from the choice of a delivery method different from the standard one offered), without undue delay and in any case no later than 14 days from the day we are informed of the decision to withdraw.

Refunds will be made using the same payment method chosen by the User for the initial transaction, unless otherwise expressly agreed. In any case, the User shall not incur any costs as a result of the refund.

The refund may be suspended until the goods are received by the seller or until the consumer has demonstrated that they have returned the goods, if earlier.

For sales outside the Italian territory, return shipping costs are the responsibility of the customer.

ART. 6 - DELIVERY METHODS

Once the order has been placed, the Customer agrees to accept the delivery of the goods. 

The Seller ships and delivers orders using express courier. The tracking number with which to monitor the shipment will be automatically sent to the Customer as soon as the shipment is created. 

After the third failed delivery attempt, if the package is not delivered due to reasons attributable to the Customer (e.g. incorrect address, recipient absent, incorrect phone number), the goods will be returned to the Seller and the Customer will need to pay a new shipping cost to receive the goods.

In case of refusal of the package at the time of delivery, shipping costs and/or customs duties will be deducted from the refund amount.

The Seller is not responsible for any delivery delays due to customs inspections or force majeure causes.

ART. 7 - CUSTOMER'S OBLIGATION TO VERIFY THE PRODUCT

The Customer is invited and obliged to carefully examine the physical product received, paying particular attention to the condition in which the packaging appears. 

ART. 8 - RIGHT OF WITHDRAWAL

The User has the right to withdraw from the contract, without stating the reasons, within 14 (fourteen) days. The withdrawal period expires after 14 days from the day on which the User, or a third party other than the carrier and designated by the User, acquires physical possession of the last item. The shipping costs incurred by the Customer for returning the product remain their responsibility.

To exercise this right, the Customer must send an explicit declaration by registered mail with return receipt to:

The Venerable Agricultural Society S.s.
Montepennino location snc
06036 Montefalco (PG) Italy
Phone: 0742 951630
Mobile: 349 2777960
Email: info@laveneranda.com
VAT number: 03330290549

of one's decision to withdraw from the contract.

To meet the withdrawal deadline, it is sufficient for the User to send the communication before the expiration of the 14-day period.

The right of withdrawal is excluded for products made to measure, perishable, or opened after delivery. 

ART. 9 - WARRANTY ON PRODUCTS

If the Customer detects a defect of conformity, they must notify it within 7 days from discovery. 

ART. 10 - PRICE OF PRODUCTS

All prices published on the site include VAT. Shipping costs are not included in the purchase price, but are indicated and calculated before the conclusion of the purchase process. Any changes to prices will take effect from the date of publication on the site, without retroactive effect on orders already confirmed. Except in the case of an obvious error (art. 1431 c.c.), the Seller reserves the right not to accept an order due to an incorrect price.

ART. 11 - APPLICABLE LAW AND DISPUTES

These Conditions are governed by Italian law. In case of disputes, the Court of Spoleto (PG) shall have jurisdiction.